Crisp
AI-powered live chat and customer messaging platform combining chat, email, and social into one shared inbox.
What is Crisp?
Crisp is an all-in-one customer messaging platform that brings live chat, email, social media DMs, and SMS into a unified shared inbox with AI-powered chatbots and co-browsing.
Best for: SMBs wanting unified messaging · Support teams needing live chat + chatbot · Teams wanting co-browsing capabilities
Developer Stack Fit
Quick read on where Crisp fits in a software team's AI stack. Validate final fit against your codebase, data policy, and deployment model.
- Stack layer
- Secondary/general AI
- Deployment model
- Cloud SaaS
- Open-source status
- Not confirmed
- API support
- API or integration-friendly
- MCP support
- No MCP signal found
- Security posture
- Review vendor privacy and data retention
- Best use case
- SMBs wanting unified messaging
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Key Features
- 01
Unified shared inbox for all channels
Unified inbox across chat, email, and social
- 02
AI-powered chatbot with auto-responses
AI chatbot with smart response suggestions
- 03
Live chat with real-time visitor monitoring
Co-browsing for real-time customer help
- 04
Knowledge base and help center builder
A core customer-support capability that teams use daily.
- 05
Co-browsing for guided customer support
A core customer-support capability that teams use daily.
- 06
Campaigns and proactive messaging
A core customer-support capability that teams use daily.
- 07
Integrations with Slack, WordPress, Shopify
A core customer-support capability that teams use daily.
Pros & Cons
What stands out
- Great free plan for small teams
- Unified inbox across all channels
- Easy to set up and customize
- Good co-browsing feature
Watch outs
- Pro plan gets expensive for larger teams
- Limited advanced reporting
- Chatbot builder could be more flexible
- Some integrations are basic
Pricing Plans
Crisp Pricing
Choose the perfect plan for your needs. All plans include our core features with different usage limits and advanced capabilities.
Need a Custom Solution?
Looking for enterprise features or custom pricing? Contact Crisp directly for tailored solutions.
Contact SalesMost teams land on the Pro plan.
Alternatives
No alternatives in this category yet.
FAQ
What is Crisp and how does it work?
Crisp is a customer-support tool that ai-powered live chat and customer messaging platform combining chat, email, and social into one shared inbox.. It uses AI to help users improve productivity through analyzing input and generating relevant output.
Is Crisp free to use?
Crisp offers a freemium model with a free tier. You can get started without paying anything.
Does Crisp have a free trial?
Yes — 14-day free trial
What can Crisp do?
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Crisp
Freemium