Dialpad AI
AI-powered business communications platform with real-time transcription, sentiment analysis, and coaching insights.
What is Dialpad AI?
Dialpad AI is an AI-native business communications platform that provides real-time transcription, live sentiment analysis, and automated coaching insights across calls, meetings, and messages. Built on a proprietary AI engine trained on billions of minutes of conversations, it helps sales and support teams improve performance with actionable intelligence during every interaction.
Best for: Sales teams needing live coaching · Support teams with high call volume · UCaaS consolidation
Developer Stack Fit
Quick read on where Dialpad AI fits in a software team's AI stack. Validate final fit against your codebase, data policy, and deployment model.
- Stack layer
- Secondary/general AI
- Deployment model
- Cloud SaaS
- Open-source status
- Not confirmed
- API support
- API or integration-friendly
- MCP support
- No MCP signal found
- Security posture
- Review vendor privacy and data retention
- Best use case
- Sales teams needing live coaching
Key Features
- 01
Real-time call transcription and note-taking
Real-time AI coaching during calls
- 02
Live sentiment analysis during conversations
Live sentiment analysis
- 03
AI coaching with real-time talk tracks and alerts
Automated call summaries
- 04
Automated post-call summaries and action items
A core customer-service capability that teams use daily.
- 05
Custom moment tracking for keywords and phrases
A core customer-service capability that teams use daily.
- 06
Native CRM integrations (Salesforce, HubSpot, Zendesk)
A core customer-service capability that teams use daily.
- 07
Omnichannel support: voice, video, SMS, chat
A core customer-service capability that teams use daily.
- 08
Predictive CSAT scoring without customer surveys
A core customer-service capability that teams use daily.
Pros & Cons
What stands out
- Real-time AI coaching during live calls
- Excellent sentiment analysis accuracy
- Unified communications platform
- Predictive CSAT without surveys
- Good value for money
Watch outs
- AI features primarily for voice channels
- Limited CRM customization
- Some features still maturing
- Not ideal for non-voice workflows
Pricing Plans
Dialpad AI Pricing
Choose the perfect plan for your needs. All plans include our core features with different usage limits and advanced capabilities.
Standard
Pro
Enterprise
Need a Custom Solution?
Looking for enterprise features or custom pricing? Contact Dialpad AI directly for tailored solutions.
Contact SalesMost teams land on the Pro plan.
Alternatives
FAQ
What is Dialpad AI and how does it work?
Dialpad AI is a customer-service tool that ai-powered business communications platform with real-time transcription, sentiment analysis, and coaching insights.. It uses AI to help users improve productivity through analyzing input and generating relevant output.
How much does Dialpad AI cost?
Dialpad AI starts at $15/month. They offer a free trial so you can test it before committing.
Does Dialpad AI have a free trial?
Yes — 14-day free trial
What can Dialpad AI do?
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Dialpad AI
From $15/month