Tidio
AI chatbot and live chat platform for e-commerce businesses to automate customer conversations.
What is Tidio?
Tidio is an AI-powered chatbot and live chat platform designed for e-commerce businesses. Its AI assistant, Lyro, can handle up to 70% of customer questions automatically, from order tracking to product recommendations. It integrates with Shopify, WooCommerce, and other major e-commerce platforms.
Best for: E-commerce customer service · Small business chatbots · Budget-friendly support
Developer Stack Fit
Quick read on where Tidio fits in a software team's AI stack. Validate final fit against your codebase, data policy, and deployment model.
- Stack layer
- Secondary/general AI
- Deployment model
- Cloud SaaS
- Open-source status
- Not confirmed
- API support
- API or integration-friendly
- MCP support
- No MCP signal found
- Security posture
- Review vendor privacy and data retention
- Best use case
- E-commerce customer service
Key Features
- 01
Lyro AI handles up to 70% of questions
Lyro AI resolves 70% of queries
- 02
E-commerce platform integrations
Built for e-commerce workflows
- 03
Order tracking and status updates
Easy setup in under 5 minutes
- 04
Product recommendation engine
A core customer-service capability that teams use daily.
- 05
Visitor tracking and segmentation
A core customer-service capability that teams use daily.
- 06
Multilingual support
A core customer-service capability that teams use daily.
- 07
Live chat with AI fallback
A core customer-service capability that teams use daily.
Pros & Cons
What stands out
- Easy to set up for e-commerce
- Affordable pricing starting at $29/mo
- Good Shopify and WooCommerce integration
- Free tier available
Watch outs
- Conversation limits even on paid plans
- AI accuracy varies for complex queries
- Limited customization options
Pricing Plans
Tidio Pricing
Choose the perfect plan for your needs. All plans include our core features with different usage limits and advanced capabilities.
Starter
Need a Custom Solution?
Looking for enterprise features or custom pricing? Contact Tidio directly for tailored solutions.
Contact SalesMost teams land on the Starter plan.
Alternatives
FAQ
What is Tidio and how does it work?
Tidio is a customer-service tool that ai chatbot and live chat platform for e-commerce businesses to automate customer conversations.. It uses AI to help users improve productivity through analyzing input and generating relevant output.
Is Tidio free to use?
Tidio offers a freemium model with a free tier. You can get started without paying anything.
Does Tidio have a free trial?
Yes — 7-day free trial
What can Tidio do?
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